At Viremont Leather, we take pride in the quality and craftsmanship of our products. We want you to be satisfied with your purchase. Please review the following return and refund conditions before submitting a request.

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must be:

  • Unused, unworn, and unwashed
  • In its original condition
  • Free from stains, perfume, smoke, damage, or alterations
  • Returned with all original tags, packaging, and accessories
  • Accompanied by proof of purchase or an order number

Items that do not meet these conditions may be refused or returned to the customer.

To begin a return, please contact Viremont Leather through the contact information provided on our website.

Your request should include:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Clear photographs, where applicable

Returns sent without prior approval may not be accepted.

The following products are not eligible for return or refund:

  • Custom-made or personalised products
  • Made-to-measure items
  • Products altered at the customer’s request
  • Final-sale or clearance items
  • Gift cards
  • Items damaged through misuse or improper care
  • Products showing signs of wear, washing, or fragrance

Customers are responsible for reviewing the product size guide before placing an order.

If you select an incorrect size, the item may be returned if it meets all eligibility conditions. Return shipping and replacement shipping charges may be the customer’s responsibility.

Custom-sized or made-to-measure products cannot usually be returned due to sizing issues unless the item was produced incorrectly based on the measurements provided.

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. Include your order number and clear photographs or videos showing the issue.

Once verified, we may offer a replacement, repair, exchange, store credit, or refund, depending on the circumstances.

Customers are generally responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or personal preference.

Viremont Leather may cover reasonable return shipping costs when the product is confirmed to be defective, damaged upon arrival, or different from the item ordered.

Original shipping charges are non-refundable unless the return is caused by an error on our part.

Returned products must be securely packed to prevent damage during transit.

We recommend using a trackable shipping service and retaining proof of postage. Viremont Leather is not responsible for returned packages that are lost, damaged, or delivered to an incorrect address.

Once your return is received, our team will inspect the item to confirm that it meets the return conditions.

We will notify you after the inspection and confirm whether your refund, exchange, or store credit has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to be processed after approval. Your bank, card provider, or payment service may require additional time to display the refund in your account.

Shipping charges, customs duties, taxes, and other third-party fees are generally non-refundable.

A partial refund may be issued if an item is returned with missing packaging, tags, accessories, or minor signs of handling.

We reserve the right to refuse a refund if the item is worn, damaged, altered, washed, or returned in an unsuitable condition.

Exchanges may be available for eligible products, subject to stock availability.

If the requested replacement is unavailable, we may offer store credit or a refund. Customers may be responsible for return and reshipping costs unless the exchange is required because of a confirmed product defect or fulfilment error.

Cancellation requests should be submitted as soon as possible after placing an order.

An order cannot be cancelled once it has entered production, been customised, or been dispatched.

If a cancellation is approved before processing begins, the refund will be returned to the original payment method.

Customers are responsible for customs duties, import taxes, brokerage fees, and other charges related to international returns.

Viremont Leather cannot refund customs charges paid directly to government authorities or shipping providers.

Please clearly mark an international return as a returned product where legally permitted to help prevent unnecessary customs charges.

If you have not received an approved refund, first check your bank or payment account.

You may also contact your card issuer or payment provider, as processing times can vary. If the refund still does not appear, please contact Viremont Leather with your order details.

For questions regarding returns, exchanges, cancellations, or refunds, please contact Viremont Leather through the contact details provided on our website.

Please include your order number and a clear description of your request so our team can assist you efficiently.